Customer Service

Customer Service
£23,000 
Office based 
Coventry 

Our client

A vibrant and thriving British manufacturer who distributes their products globally is currently recruiting for a confident customer service professional to join them on a full-time permanent basis.
Working in their busy customer service team you will act the first point of contact for existing customer needs.

The role

• Delivering excellent customer service via phone and email
• Managing multiple inboxes ensuring emails are picked up in a timely manner
• Processing orders
• Overseeing logistics to ensure timely delivery of goods 
• Investigating damaged product claims ensuring photos and details of claim have been captured correctly
• Liaising with suppliers to ensure order is accurate and built to spec 
• Providing goods in team with updates when to expect deliveries 
• Ensuring CRM system up to date with customers notes
• Update pricing matrix 

The candidate

• Passionate about customer service 
• The ability to understand a technical product 
• Experience in a similar role preferred but not essential 
• Ability to liase with multiple departments 
• Confident
• Strong communication skills both written and verbal 
• Ability to multi-task 
• Strong work ethic
• Comfortable working within a busy team but can also work independently

Interested? Please click apply today!