Customer Service

Customer Service

£22,500- £24,000

Coventry

 

If you are passionate about delivering excellent customer service… we have the perfect role for you ⬇️

 

 

Our client

 

Supplying their bespoke products globally they are without doubt a market leader. Due to business growth they now want to add a passionate service professional to their customer service team.

This is a dual role where you will look after both commercial and industrial clients.

 

The role

 

  • Acting as the first point of contact for existing customers
  • Delivering excellent customer service
  • Responsible for shared mailbox whilst managing personal inbox
  • Providing regular updates to clients
  • Processing refunds/ discounts where necessary
  • Updating CRM with all customer note
  • Chasing deliveries for customers  
  • Liaising with multiple departments

 

 

The candidate

 

  • Previous service experience preferred but not essential
  • Ability to grasp a technical product
  • Great attention to detail is paramount
  • Ability to multitask
  • Must take ownership of your own work
  • Comfortable working towards KPI’s
  • Must have a good work ethic
  • Personality is everything in this role!

 

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