Sales Administrator
Sales Administrator
Leicester city centre
Office based
£24,000 – £27,000
As a Sales Administrator, you will be a key part of the client services team. You will be responsible for supporting and servicing the needs of existing client accounts. Building strong relationships, and ensuring orders are processed in a timely manner. This is an excellent opportunity for someone looking to develop their career in a creative industry where servicing customer needs are of upmost importance.
Key Responsibilities:
- Accurately processing a high volume of customer orders via email, phone, and online systems
- Assist in managing a portfolio of client accounts, ensuring their needs and expectations are met.
- Build and maintain strong, long-term relationships with clients, providing them with exceptional service.
- Handling order amendments, backorders, and customer updates
- Maintaining customer records and order history in our CRM/ERP system
- Identifying buying signals from customers ensuring you conduct thorough fact finds during your calls.
- Monitor and report on client performance, making recommendations for improvements where necessary.
- Assist in resolving any client issues or concerns in a timely and professional manner.
- Stay up to date with industry trends and best practices to provide valuable insights to clients.
What We’re Looking For:
- Strong communication skills, both written and verbal.
- A passion for building relationships and delivering exceptional service.
- A proactive and self-motivated attitude with the ability to work in a fast-paced environment.
- Excellent organisational and time-management skills.
- A strong team player who can also work independently.
- Happy to work from their beautiful city centre office.
- Experience in order processing or a similar role
My client
- Comprehensive training and support to help you grow in your role and advance your career.
- Work alongside a supportive team who are dedicated to your success.
- Get hands-on experience with a variety of clients and industries.
If this sounds like you, click ‘apply’ today!
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