Service Coordinator

Service Coordinator
West Bromwich (Hybrid)
£24,500 – £25,500 Benefits

Working for one of the most recognised brands in the world, my client is looking to recruit, train and develop their next Service Coordinator.

Working within their operations team, this position represents an excellent opportunity for an individual seeking to establish themselves within a structured, fast-paced professional environment. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively.

The role

The Service Coordinator will be responsible for ensuring the efficient scheduling and deployment of field engineers across designated geographic regions within the UK. This role requires strong logistical thinking, geographical awareness, and the ability to multitask.

• Scheduling and dispatching field engineers across defined UK regions
• Monitoring engineer workloads and adjusting plans as priorities change
• Acting as a key liaison between customers, field engineers, and internal teams
• Working closely with helpdesk and first-line support teams
• Ordering parts and raising quotations where required
• Utilising scheduling and service management systems
• Reviewing travel routes and engineer availability to maximise efficiency
• Maintaining clear and consistent communication to ensure service continuity

The candidate

This role would suit an organised, proactive individual with strong coordination skills and a solid understanding of UK geography.

• Personality is key! Someone who enjoys speaking to people on the phone.
• Experience in dispatch, scheduling, coordination, administration, or a similar operational role (or demonstrable transferable skills)
• Strong geographical awareness and logistical reasoning
• Confidence communicating with field-based engineers and internal stakeholders
• Excellent organisational and multitasking abilities
• Strong communication skills, both written and verbal
• Comfortable working with scheduling, CRM, or service management systems
• A proactive, solutions-focused mindset with a strong sense of accountability

In return
 

• Salary of £24,500 – £25,500 Benefits
• Hybrid working model
• A role with genuine responsibility and visibility across the business
• Supportive team environment
• Opportunity for long-term development within a growing organisation