Service Technician
Service Technician
Nottingham/Derby (Midlands / Field Role)
Midlands Region Full-Time, Permanent
Salary: £27,500 Company Car Benefits
Employal is pleased to partner with a globally recognised technology business to recruit a skilled Service Technician based in the Midlands. You will be part of their UK Document & IT Solutions division, providing field-based support to customers across the region. You will deliver installation, troubleshooting, preventative maintenance, and technical support for multi-function printers (MFPs) and other hardware.
The role:
- Install, diagnose, maintain and repair MFPs and document hardware across your territory
- Respond to customer service calls and technical issues in accordance with SLAs
- Advise customers on preventative maintenance, machine configuration and best practice
- Work closely with the call centre, ensuring accurate logging, reporting and communication
- Maintain stock levels and service paperwork in a timely and accurate manner
- Escalate issues when necessary and manage multiple tasks efficiently
- Travel regionally to cover customers, holiday absences, and occasional overflow
The candidate:
- Hold a full UK driving licence and comfortable travelling around the Midlands region
- Sound electromechanical skills, ideally with experience working on MFPs or similar hardware
- Strong communicator, both verbal and written, comfortable dealing with customers and internal teams
- Excellent organisational skills, prioritisation ability, and attention to detail
- Experience in field service, technical support, or hardware maintenance is a plus
- Willing to work overtime when required to support customer needs
In return:
- £26,500 – £29,000 base salary company car
- Fully supported training and career development
- Monday to Friday role, with structured field service hours and occasional overtime
- A service territory focused on the Midlands, ideal for candidates near Derby, Nottingham or surrounding areas
- Opportunity to grow within a respected global brand and further your technical career
If you are a hands-on technician with strong technical skills and customer service experience, we want to hear from you.
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