Customer Service Jobs

Some of the common customer service skills that you’ll need to be successful in this job:

> Communication. Customer service now happens on multiple channels, so you need strong written and verbal communication to succeed.

> Empathy, you’ll spend most of your time listening and solving peoples problems. So this is an important skill.

> Adaptability, each customers needs will be unique. So you need to be able to adapt to the situation to resolve their problem

Nobody goes into a new job completly experienced. But, one of the main benefits of customer service jobs is that no experience is required. This jobs is heavily focused on your soft skills, like the ones mentioned above. So if you can demonstrate how you have these qualities then that’s half the battle. However, for your more senior roles it is needed.

Jobs in customer service were once viewed as a back-up career, as you need no previous experience. However, it’s a role that businesses cannot survive without. The best job for customer service is dependent on what you want. But we think that the best job is a Customer Service Advisor. Due to the variety of companies/industries you can work in, the skills that you can learn and the vast array of responsibilities you can undertake.

Due to the nature of the job, Customer Service jobs are tough. This is largely due to the nature of the role, as you’ll be dealing with so many people. Endeavouring to understand their problems and then provide a solution. As a result, you’ll need to be able to adapt to so many situations whilst remaining level-headed. It is, however, a very rewarding career.