1st Line IT Support

1st Line IT Support
Leicester (LE1)
£26,000 – £30,000

The Role

We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.

Key Responsibilities

Your responsibilities as the 1st line IT Technician are:

  • Acting as a first point of contact for IT issue
  • Responding to technical queries
  • Responding to Tickets and emails in a timely manner
  • Provide remote support and guidance to users
  • Install, complete and maintain computer systems and peripherals
  • Documenting support activities effectively
  • Assist with the implementation of IT projects and upgrades

The Candidate

The ideal candidate for this role would be someone with:

  • Previous experience in a similar IT role
  • Strong knowledge of Windows operating systems and Microsoft Office applications
  • Basic understanding of networking principles and troubleshooting techniques
  • Excellent communication and customer service skills
  • Ability to work independently
  • Strong problem-solving skills and attention to detail


  • Salary up to £30,000
  • Opportunities for career progression and training  
  • Pension scheme
  • Regular social events
  • Office based role with no requirements to travel


Job Snapshot

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